Every Account includes Software, Setup* and Support
Six years in business. 40,000 sites and counting.
* if needed
- Site Access
(for Updates & Support)
- Support Time
(Hands-On Support by our Staff)
- 4 months
- 30 minutes
- 79 €
- 8 months
- 30 minutes
- 89 €
- 1 year
- 1 hour
- 119 €
What do I get?
With your membership, you can get the latest Software and Updates as well as Support through our Ticket System.
Furthermore, we have our Software Manual, Video Tutorials and our Community Forums if you want to study the software yourself.
A membership is not required to run our software - you can install it as many times as you want and use it forever.
However, a membership is required, to access this site for updates and support.
30 minutes of support? What does that mean?
With every membership, you get at least 30 minutes of support - enough to have us set up the component on your site and still have time left for further questions.
Our Hands-On Support (in our Ticket System) is pre-paid and available for an unlimited number of domains. We only "charge" you the ticket time we used on your request - the only requirement is an active account. You can add ticket time to your account with us independently of your membership.
How will I be billed?
Here at Valanx, there are no recurring charges or hidden costs.
You are only billed when you choose to purchase Access or Support time, so they are paid in advance and then used as you go along.
How can I pay?
At the moment, we only accept payments through PayPal.
Don't have a PayPal Account? Just use the "Account Optional" feature and pay with your Credit Card directly.
You can also pay via eCheck, but please note that they take a while to process and we hold our services until they are fully cleared.
If you have any question, do not hesitate to write us an email at our Sales Request Form.
We usually respond within 12-24 hours, except on weekends where it might take longer.
14 day money back
If you're not happy with AEC, we offer a 14 day money-back policy on your signup.
The only two exceptions are: support time - if you have used support time, we will have to deduct that from your refund - and existing customers.
Reduced Prices on Renewing
Existing members at Valanx get reduced prices when they renew their account:
|4 months||24 €||1 hour||35 €|
|8 months||40 €|
|1 year||54 €|